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Frequently Asked Questions

  • Where can I find specials and deals?
    Visit our special offers page to see our current deals!
  • What is the Crown Reef Vacation Interruption Protection (VIP) Plan?
    Add Crown Reef's Vacation Interruption Protection (VIP) Plan to your main-building reservation in order to protect your vacation investment (call for pricing details!). The VIP Plan can be purchased at the time of booking or within 24 hours of booking, and will offer you the following great benefits to give you complete peace of mind before and during your hard earned vacation:
    • Cancel any time before 4 PM on your check in day and your deposit will be refunded in full
    • Make changes to your reservation as you need *
    • In the unfortunate event that your stay is cut short, you will receive a refund for the remaining portion of your stay*
    By declining the VIP Plan, you understand that the following will apply to your reservation:
    • The reservation deposit is non-refundable
    • Any changes made to the reservation, prior to arrival, will incur a $20 fee per change; changes include, but are not limited to date changes and room type changes*
    • No refund for early departures
    *Any changes will require your booking to be re-calculated based on the current best available rate and the new actual length of stay. Early departures require checkout by 11:00am. VIP Plan is not available for beach house rentals. VIP Plan is not valid with winter monthly snowbird rentals.
  • Will there be a deposit due when I arrive?
    If you have booked accommodations in the main building: A $200 credit card pre-authorization is required at check-in as a security deposit. Pre-Authorization, less any charges, released upon check out. Availability of funds may vary based upon your financial institution and account type and may take 10+ days. Please contact us for Beach House policies.
  • What forms of payment do you take?
    For main resort accommodations: Your remaining balance is due upon check in** and can be paid via major credit card* or debit card. Credit or debit cards must have a VISA, MasterCard, Discover or American Express logo and must be imprinted with the cardholder’s name; matching photo ID must also be presented. We are unable to accept checks, money orders, cash, pre-paid cards, gift cards or foreign currencies. *A 2.5% convenience fee will be added at check in for credit card payments, however this fee is waived for debit card payments. **Some packages/special offers may have different deposit/payment requirements. Please refer to the details of the rate plan. A $200 credit card pre-authorization is required at check-in as a security deposit. Pre-Authorization, less any charges, released upon check out. Availability of funds may vary based upon your financial institution and account type and may take 10+ days. ***Beach House rental policies vary from the main resort. Please contact us for details.***
  • I’m thinking about wait to book until it gets closer to my travel dates; can this save me money?
    Most of the time, the opposite will happen. As stay dates approach and demand increase, rates often go up, not down. It’s best to book early!
  • Can I add another night to my reservation?
    We can check and see if an additional night is available. Please call us with your request.
  • I’m trying to search for dates on your booking calendar but I’m not getting any results.
    Chances are, the dates you are searching are either all booked or have a minimum night stay. Please give us a call and we can determine what the cause is and assist you with your reservation. If you cannot stay the minimum nights required or if we are full, please visit Vacation Myrtle Beach, to find other great resorts that may be able to accommodate your travel dates.
  • Can I choose which floor my room will be on?
    We do take requests for floors and towers, however we cannot guarantee them. Please call us to put in your request.
  • When can I see prices for next year?
    These rates will be posted near the end of this year.
  • How much money do I owe when I make my reservation?
    When you make your reservation for the main building, whether it be online or on the phone, the first nights room and tax as well as any additional services for the first night of your stay will be charged to your credit card to guarantee your reservation. The rest is due when you arrive. However, if you are booking one of the beach homes, different policies apply. Please contact us for more information.

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