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Reviews

Crown Reef Verified Guest Reviews

Great Time!!!

Great Time!!!
Wendy M 05/29/2019

Every thing and everyone was Great!

Every thing and everyone was Great!
Latanya M 05/28/2019

Facilities showing some age. But very clean.

Facilities showing some age. But very clean.
Keneth J 05/28/2019

It was a nice place. Great enviroment for families. we had a blast

It was a nice place. Great enviroment for families. we had a blast
Mary S 05/26/2019

Rooms were not clean

Rooms were not clean
Chad E 05/26/2019

Everything was good , we do recommend that they update the hotel rooms and get pest control because we seen roaches.

Everything was good , we do recommend that they update the hotel rooms and get pest control because we seen roaches.
Devin G 05/21/2019

Something has to be done about the truck and trailer parking they were taking up sometimes as many as (4) spots. I ride my motorcycle and only take up one space and have to pay when I checked in they were only charging them to park... [read more]

Something has to be done about the truck and trailer parking they were taking up sometimes as many as (4) spots. I ride my motorcycle and only take up one space and have to pay when I checked in they were only charging them to park there truck and no charge for trailer or motorcycle they get 3 parking spots for one price. Just does not sound fair to me
Robert N 05/21/2019

I stayed at a sister hotel and paid way less for a place that had a full livingroom and 2 bedrooms and it was also ocean front view. I walked into my room and it was small. I expected way more space for $650.

I stayed at a sister hotel and paid way less for a place that had a full livingroom and 2 bedrooms and it was also ocean front view. I walked into my room and it was small. I expected way more space for $650.
Christopher H 05/20/2019

The front desk, maid service and pool staff were excellent. The male bartender was rude and I waited for 15 minutes in line for 1 drink. Only to find out you had to pay cash at the bar and could not charge it to your room. Our room ... [read more]

The front desk, maid service and pool staff were excellent. The male bartender was rude and I waited for 15 minutes in line for 1 drink. Only to find out you had to pay cash at the bar and could not charge it to your room. Our room was outdated and furniture was old. The beds were not very comfortable. There was no safe in our room either. The pools and the beach were amazing!! I do not think we would stay here again though.
Julie A 05/20/2019

I stayed 2 years ago and had a much better experience. No food vouchers, music or rides to and from airport. They also lost my luggage before I had to leave for the airport, took 45+ minutes to find and bring back. Waitress smelled ... [read more]

I stayed 2 years ago and had a much better experience. No food vouchers, music or rides to and from airport. They also lost my luggage before I had to leave for the airport, took 45+ minutes to find and bring back. Waitress smelled like cigarettes and never mentioned any specials, she was nice.
Erik W 05/19/2019

During my visit, one of the elevators was not working for a few days.

During my visit, one of the elevators was not working for a few days.
Greg S 05/19/2019

I don't think the parking situation was planned well for the convention. I went to dinner on Friday night and came back to no place to park. Staff told security lots were full but didn't give security and contingency plans. We waite... [read more]

I don't think the parking situation was planned well for the convention. I went to dinner on Friday night and came back to no place to park. Staff told security lots were full but didn't give security and contingency plans. We waited over 30 minutes before finally getting the ok to park where you register.
Alisa C 05/19/2019

The place is great! Had an awesome time.

The place is great! Had an awesome time.
Denise C 05/18/2019

had a great time plenty to do

had a great time plenty to do
Judy H 05/18/2019

there was a roach in my room the first night had to pack everything up and move. Then my granddaughter and I had new bathing suits and they were ruined in the hot tub because THE TEMPERTURE was to HOT. I took them to the front desk... [read more]

there was a roach in my room the first night had to pack everything up and move. Then my granddaughter and I had new bathing suits and they were ruined in the hot tub because THE TEMPERTURE was to HOT. I took them to the front desk and showed them and the lady tells me you don't wear nice bathing suits at a hotel!!!! well where the heck do I wear them then? Also I told them if it was going to ruin swim suits then there should be a warning sign up at the hot tub. she continued to tell me of her experieces at hotels as if I had never stayed at one before or as if I wanted to hear how she ruined her swim suit, and that she had to learn the hard way...….I have stayed at many hotels and my swim suit didn't get ruined. She continued to tell me she would tell someone about my experience after I insisted there should have been a sign up. I have a hot tub at my home and it has never faded my swim suit, she replied I have one too and mine never faded my swim suit either. I told one of the men that was working around the pool and he said let me check the temperature. the hot tub wasn't as hot after that.. needless to say nothing was ever said to me about mine and my granddaughters swimsuit being ruined.....
Rachel peoples 05/16/2019

our room was too outdated and there was some kind of party going on until 4am. I have a 11 and 5 yr old who could not sleep with my 11 yr old in a cheer competition the next day. Safety exits were boarded up with 2 x 4's

our room was too outdated and there was some kind of party going on until 4am. I have a 11 and 5 yr old who could not sleep with my 11 yr old in a cheer competition the next day. Safety exits were boarded up with 2 x 4's
Addison C 05/16/2019

All good. When your front desk is short handed they don't answer phones to facilitate fast check out.

All good. When your front desk is short handed they don't answer phones to facilitate fast check out.
Sue M 05/15/2019

This trip was my family's 1st time staying at this Resort & I have to say by far it's the BEST on the beach. Everyone was very friendly & wanted to make sure our stay was perfect, even the housekeeping. I have been coming to the bea... [read more]

This trip was my family's 1st time staying at this Resort & I have to say by far it's the BEST on the beach. Everyone was very friendly & wanted to make sure our stay was perfect, even the housekeeping. I have been coming to the beach since I was a kid. I'm 37 & I have to say this is my Family's new go to place. We definitely won't stay anywhere else besides The Crown Reef from now own.
Keri-jo B 05/14/2019

We found very large cockroaches in our first room and the second room had obviously been smoked in the last time someone was in it.

We found very large cockroaches in our first room and the second room had obviously been smoked in the last time someone was in it.
Sarah S 05/14/2019

Whoever answers the phones when I called customer service was rude

Whoever answers the phones when I called customer service was rude
Sheena/paris M 05/13/2019

Very confusing check in location. I already parked and had our luggage went to go in what I thought was the lobby a paper sign was on the door reading "check in across the street" I had to leave my wife there and walk across the str... [read more]

Very confusing check in location. I already parked and had our luggage went to go in what I thought was the lobby a paper sign was on the door reading "check in across the street" I had to leave my wife there and walk across the street. Very inconvenient. The room was nice and mostly clean. The only complaint I have is that when we got back from the pool, slides and beach we needed to shower but there was no hot water so we had to take cold showers.
Michael borges 05/12/2019

Wonderful stay!!

Wonderful stay!!
Corrina fourney 05/12/2019

Live staying here. Actually planning a trip with my grandkids for next month.

Live staying here. Actually planning a trip with my grandkids for next month.
Kathryn E 05/12/2019

This was our 3rd stay since March of this year - we did have a few "hic-cups" this time - we did contact the front desk and asked/reported a few things -- took a while to get those - in one case over 24 hours - plus housekeeping n... [read more]

This was our 3rd stay since March of this year - we did have a few "hic-cups" this time - we did contact the front desk and asked/reported a few things -- took a while to get those - in one case over 24 hours - plus housekeeping never left any extra coffee in the room - fortunately the 2nd day when we asked for coffee we were given enough packs to last through our stay - which we had placed inside a drawer not on the coffee stand.
Vickie H 05/11/2019

Our tub collected water (up to our ankles) but after we called maintenance, it was fixed. Our toilet was slow to flush & you had to hold the handle down every time you used it until it did flush. The bathroom light was hanging los... [read more]

Our tub collected water (up to our ankles) but after we called maintenance, it was fixed. Our toilet was slow to flush & you had to hold the handle down every time you used it until it did flush. The bathroom light was hanging lose; did not get fixed. The air conditioner sensor fell out of the unit and so the unit stayed on all the time - my husband did fix this so we could control our temperature better. It's all the little maintenance things that don't get fixed that make this RESORT not so much of a resort. There was one hot tub that never got cleaned and the unit didn't bubble - it was kinda gross.
Christie D 05/10/2019

Best hotel I've ever stayed at, fun for the whole family, and very friendly staff.

Best hotel I've ever stayed at, fun for the whole family, and very friendly staff.
Krista/tanya D 05/07/2019

Guest services (check in/check out) was very in-experienced.

Guest services (check in/check out) was very in-experienced.
Pamela P 05/05/2019

everything was great,the staff the hotel thr rooms,I see you again

everything was great,the staff the hotel thr rooms,I see you again
Earl wright 05/05/2019

HAD A GOOD STAY AT CROWN REEF. THE STAFF WAS VERY PLEASANT AND OUR ROOM WAS ALSO NICE. GREAT OCEAN VIEW. THE BREAKFAST BUFFET WAS GOOD TOO. THE STAFF THERE WAS ALSO NICE AND PLEASANT. OVERALL WE HAD A NICE MEMORABLE STAY.

HAD A GOOD STAY AT CROWN REEF. THE STAFF WAS VERY PLEASANT AND OUR ROOM WAS ALSO NICE. GREAT OCEAN VIEW. THE BREAKFAST BUFFET WAS GOOD TOO. THE STAFF THERE WAS ALSO NICE AND PLEASANT. OVERALL WE HAD A NICE MEMORABLE STAY.
Deb G 05/01/2019

We enjoyed our beach trip, and loved the room. Great location too.

We enjoyed our beach trip, and loved the room. Great location too.
Teresa deaton 04/30/2019

We were overall happy with our experience. However, when we arrived they didn't charge me for the correct package(missing our food and game credits and not chip for our cup). I had added some of the pre-arrival packages (food credit... [read more]

We were overall happy with our experience. However, when we arrived they didn't charge me for the correct package(missing our food and game credits and not chip for our cup). I had added some of the pre-arrival packages (food credits) there were not on my reservation. Outlr toilet was not working for 2 days. And it took then hours to come our to our room the 1st time to fix it. Then had to come back 1 st thing thing to fix it again. We also requested towels from the housekeeping they wouldn't give us anymore than 2. We had 4 people in out room, 2 being teenage girls.
Alyson B 04/29/2019

I give a 4 because our room smelled of fish and we were always looking for the cleaning crew to get the room sprayed down with some air freshener.

I give a 4 because our room smelled of fish and we were always looking for the cleaning crew to get the room sprayed down with some air freshener.
Amanda B 04/29/2019

Internet modem was not fixed! Ac did not work properly

Internet modem was not fixed! Ac did not work properly
Michelle M 04/28/2019

Waited two and half hours to check in after being on the road for 16! Longest wait ever. Never had to wait that long at any other hotel I have ever stayed in!

Waited two and half hours to check in after being on the road for 16! Longest wait ever. Never had to wait that long at any other hotel I have ever stayed in!
Leann B 04/28/2019

I'm absolutely so pleased with my stay at Crown Reef! The staff and rooms were wonderful! I had not been back to the hotel in quite a while. My mom and I enjoyed the pool area as well as the beach. We will be back!

I'm absolutely so pleased with my stay at Crown Reef! The staff and rooms were wonderful! I had not been back to the hotel in quite a while. My mom and I enjoyed the pool area as well as the beach. We will be back!
Laura S 04/26/2019

Check in was a disaster. Never received a call stating the room was available. Waited for 2 1/2 hours before I could get into a room after waiting almost 1 1/2 hours just to check in. Most of the staff was at least courteous.

Check in was a disaster. Never received a call stating the room was available. Waited for 2 1/2 hours before I could get into a room after waiting almost 1 1/2 hours just to check in. Most of the staff was at least courteous.
Joann B 04/26/2019

Savanah was prompt and attentive.

Savanah was prompt and attentive.
Crystal E 04/25/2019

The room was very noisy. Construction work was being done right next to my room. Was not happy, couldn't sleep well in the morning.

The room was very noisy. Construction work was being done right next to my room. Was not happy, couldn't sleep well in the morning.
Ariel C 04/25/2019

Would have been a five but I bought one adult aqarium ticket and he said it was $25 but I checked my account and he charged 33.15.

Would have been a five but I bought one adult aqarium ticket and he said it was $25 but I checked my account and he charged 33.15.
Tanisha/gloria J 04/25/2019

This is the second time we have been at your resort. We checked in on Friday which was a disaster. The computer system was slow. I stood in line for 90 minutes to find out that my room was not available and no one could tell me wh... [read more]

This is the second time we have been at your resort. We checked in on Friday which was a disaster. The computer system was slow. I stood in line for 90 minutes to find out that my room was not available and no one could tell me when it would be available. This was after 4 o'clock. Two hours later, at 6:00 I called the number and they told me that my room is ready. I was told I would get a call, but I never received a call. So I stood in line for another 30 minutes to get my key. I heard from a few other guests that the hotel waived their parking. I asked about that and was told no, even though I was told from other customers their parking was waived. The guest services in the line next to me waived her customers parking. I asked about that and my Guest services said no, we are not waiting parking at this time. No one mentioned anything to me about drinks and food being offered while we wait. By the time I got to it , all the food was completely gone. I would have expected something from the hotel, even if it was extra dollars in the arcade. And all this time, my husband was very ill and laying down in the car. I told a few of the guest services this and they could not help me. I found the rooms and the resort not very clean . We will not come back to this resort. I choose 3 above because I was not sure if 1 was the best or if 5 was the best. I would have gone one lower, but did not want to give a better rate.
Susan D 04/23/2019

Everything was perfect! Love it specially for my daughter. She enjoyed the heated pool.

Everything was perfect! Love it specially for my daughter. She enjoyed the heated pool.
Yoselin S 04/23/2019

Check in was kind of a hassle. I had to go back to get me $10 food and token voucher and then someone was supposed to put my game voucher under our door because they had run out but I never received one.

Check in was kind of a hassle. I had to go back to get me $10 food and token voucher and then someone was supposed to put my game voucher under our door because they had run out but I never received one.
Kelly T 04/23/2019

Well the kids had a great time utilizing the pool and arcade. I enjoyed it as well, but the rooms were not up to par. The sheets weren't clean. I bought my own sheets after seeing those, the toilet wasn't clean, and the bathroom ... [read more]

Well the kids had a great time utilizing the pool and arcade. I enjoyed it as well, but the rooms were not up to par. The sheets weren't clean. I bought my own sheets after seeing those, the toilet wasn't clean, and the bathroom was very small. The pull out bed looked like it hadn't been touched as far as changing of the bedding. I was not pleased at all. I didn't complain because I don't like to complain. I just won't stay here again. I'm used to staying in the best, and when I looked at this hotel and the pictures online this hotel looked amazing, and for the money I paid for 3 days, I should have been in a suite. I just wasn't impressed, but my kids really enjoyed it! I'm coming back June 28th through the second of July. I'm going back to where we usually stay. I tried Crown Reef more so for my kids, but I was very disappointed.
Adrina T 04/23/2019

Not sure whether 1 or 5 is the best so I opted for 3. I would have preferred to choose 1 less than the highest/best.

Not sure whether 1 or 5 is the best so I opted for 3. I would have preferred to choose 1 less than the highest/best.
Stephen J 04/22/2019

Overall everything was very good.

Overall everything was very good.
Kimberly B 04/22/2019

Couldn't find drink machine

Couldn't find drink machine
Genevieve H 04/22/2019

Resort needs some updating and better maintenance of property especially hallways and elevators. I did not like that you had to be charged an additional fee to parking each night. I've stayed in other places in Myrtle beach and th... [read more]

Resort needs some updating and better maintenance of property especially hallways and elevators. I did not like that you had to be charged an additional fee to parking each night. I've stayed in other places in Myrtle beach and this is the first resort I've had to pay to park my vehicle.
Stacy D 04/21/2019

Hotel needs to be updated! Cleanliness needs to be practiced as well throughout the property. Beer cans in elevator, trash in places etc.. also the unexpected parking charge. Cost me $20 to park 2 cars..

Hotel needs to be updated! Cleanliness needs to be practiced as well throughout the property. Beer cans in elevator, trash in places etc.. also the unexpected parking charge. Cost me $20 to park 2 cars..
Jason L 04/21/2019

We enjoyed our stay and the water park was great for the kids.

We enjoyed our stay and the water park was great for the kids.
Zachary J 04/19/2019

The kids had fun but everything could have been cleaner. Our refrigerator had no door handles and our TV remote was missing. There were tons of people there who did not have bands on. I think many were not hotel guests but the staff... [read more]

The kids had fun but everything could have been cleaner. Our refrigerator had no door handles and our TV remote was missing. There were tons of people there who did not have bands on. I think many were not hotel guests but the staff did not seem to care.
Theresa R 04/19/2019

Awesome time like always great resort and great staff only resort I will stay at in myrtle beach.......thank you

Awesome time like always great resort and great staff only resort I will stay at in myrtle beach.......thank you
Anthony M 04/18/2019

The hotel employees were all super friendly and helpful!

The hotel employees were all super friendly and helpful!
Jennifer D 04/17/2019

We had a great time you have a very welcoming condo

We had a great time you have a very welcoming condo
Lincoln W 04/15/2019

The stay went well, the staff was friendly. I had an extremely difficult time trying to make a payment prior to the visit. It was to the point to where I wanted to cancel my reservation. Our room wasn't as nice as the one we had las... [read more]

The stay went well, the staff was friendly. I had an extremely difficult time trying to make a payment prior to the visit. It was to the point to where I wanted to cancel my reservation. Our room wasn't as nice as the one we had last year, but I guess it served its purpose. I was just a little disappointed compared to my previous stays with you all.
Robyn T 04/15/2019

Everyone was very nice and Tina was extremely nice and helpful. There were a couple things that could of been better but overall was happy

Everyone was very nice and Tina was extremely nice and helpful. There were a couple things that could of been better but overall was happy
Paula S 04/14/2019

It was an awesome experience can't wait to come back!!!

It was an awesome experience can't wait to come back!!!
Jamarion L 04/14/2019

Everything was great, workers were so nice and always willing to help even offering help for anything..BUT we will be looking for somewhere else to stay in September because of the parking fee!!! We have been staying there for the l... [read more]

Everything was great, workers were so nice and always willing to help even offering help for anything..BUT we will be looking for somewhere else to stay in September because of the parking fee!!! We have been staying there for the last 10 years but that parking fee is crazy, we pay for the room and have to pay you back for staying there!! Nope won't be back sorry to say
Hardin E 04/14/2019

The wifi has extremely poor, there were no towels at the pool Friday morning when we were there and the room cleaning was always by very late in the day when we were already back to the room.

The wifi has extremely poor, there were no towels at the pool Friday morning when we were there and the room cleaning was always by very late in the day when we were already back to the room.
Brian W 04/08/2019

It was much nicer this time. The room was in good condition and noise was tolerable. The maid service failed to provide new linen but that was the only problem beside the refrigerator spoiled some of our food.

It was much nicer this time. The room was in good condition and noise was tolerable. The maid service failed to provide new linen but that was the only problem beside the refrigerator spoiled some of our food.
Josette H 04/07/2019

Very family friendly place!

Very family friendly place!
Jaime G 04/07/2019

The resort was... Okay. Kind of run down feeling.

The resort was... Okay. Kind of run down feeling.
Ashley B 04/07/2019

1st day someone was given our room card and came in our room, which did not atart the trip off well. But was handled quickly by staff! and our card kept deactivating...

1st day someone was given our room card and came in our room, which did not atart the trip off well. But was handled quickly by staff! and our card kept deactivating...
Jason C 04/07/2019

check in seemed to be a longer wait than necessary, one of the hostesses wasn't very friendly when we needed to ask about ingredients in breakfast/quick serve snacks

check in seemed to be a longer wait than necessary, one of the hostesses wasn't very friendly when we needed to ask about ingredients in breakfast/quick serve snacks
Brandy B 04/06/2019

Absolutely fun for a family. I have a 10 year old that loved the arcade and water slides. Staff was super friendly and helpful. Breakfast buffet huge and delicious!

Absolutely fun for a family. I have a 10 year old that loved the arcade and water slides. Staff was super friendly and helpful. Breakfast buffet huge and delicious!
Jessica C 04/06/2019

There was a couple minor issues but overall a great stay

There was a couple minor issues but overall a great stay
Kathy C 04/06/2019

There was a couple minor issues but overall a great stay

There was a couple minor issues but overall a great stay
Kathy C 04/06/2019

The bath tub had only two jets that worked and for two days in a row our room was not cleaned and we had to call down to the front desk to ask for towels or have room cleaned.

The bath tub had only two jets that worked and for two days in a row our room was not cleaned and we had to call down to the front desk to ask for towels or have room cleaned.
Bruce W 04/02/2019

The beach house was great! Dry clean and comfortable. We will be back for sure

The beach house was great! Dry clean and comfortable. We will be back for sure
Samantha M 04/02/2019

Loved It Rooms Were very Clean And The Staff Was Very Friendly

Loved It Rooms Were very Clean And The Staff Was Very Friendly
Shaneka B 04/02/2019

What I wanted was for me to get some rest & let my kids enjoy themselves. Crown Reef provided that I will be back shortly ??

What I wanted was for me to get some rest & let my kids enjoy themselves. Crown Reef provided that I will be back shortly ??
Tyeka A 04/01/2019

Our hotel stay was very loud due to alarms going off in hallway, construction above us due to a pipe that leaked and loud guests. The housekeeping staff, front desk and restaurant staff were very helpful and pleasant.

Our hotel stay was very loud due to alarms going off in hallway, construction above us due to a pipe that leaked and loud guests. The housekeeping staff, front desk and restaurant staff were very helpful and pleasant.
Renee S 03/30/2019

I would give 3.5 stars. There was a lot of construction going on completely visible to guests and very messy. Not a lot of staff around to ask questions if needed. Tiki bar hut opened and closed in a short time frame and didn't hav... [read more]

I would give 3.5 stars. There was a lot of construction going on completely visible to guests and very messy. Not a lot of staff around to ask questions if needed. Tiki bar hut opened and closed in a short time frame and didn't have regular hours. Guest services was always accommodating and ready to help or send someone anytime items were needed. Room was as clean as possible for being right on the beach. Views were amazing from our balcony! Would stay again next time we are out that way.
Lisa B 03/30/2019

For the price charged I expected more. Balcony railings needed painting, refrigerator needed painting, would not cool or keep ice in freezer. Several cosmetic things. Walls so thin we could listen to every word of neighboring roo... [read more]

For the price charged I expected more. Balcony railings needed painting, refrigerator needed painting, would not cool or keep ice in freezer. Several cosmetic things. Walls so thin we could listen to every word of neighboring room conversations, their alarms at 5am, etc. Had asked for highest floor and was put in floor 1, which proved to not be relaxing at all due to nice weather and kids yelling at pool, running down walkways and slamming doors
Angela G 03/26/2019

One of the best years yet. Everything from pre-registration, checking in/out and interfacing with the CR staff was great.

One of the best years yet. Everything from pre-registration, checking in/out and interfacing with the CR staff was great.
Tim M 03/25/2019

I think tower 3 has the less amenities even our TV was smaller. Not good with the March Madness on

I think tower 3 has the less amenities even our TV was smaller. Not good with the March Madness on
Elizabeth P 03/25/2019

Service was excellent and staff was very helpful, friendly, and accommodating. The actual room could have used some updates and maybe as little cleaner, but we will be returning.

Service was excellent and staff was very helpful, friendly, and accommodating. The actual room could have used some updates and maybe as little cleaner, but we will be returning.
Tiaya M 03/25/2019

Unfortunately, we were in room L44. Very inconvenient place for a room. The pool pumps ran 24/7 and were loud. Also, people running up and down the hallways yelling and screaming all night long. My kids slept fine of course, but I d... [read more]

Unfortunately, we were in room L44. Very inconvenient place for a room. The pool pumps ran 24/7 and were loud. Also, people running up and down the hallways yelling and screaming all night long. My kids slept fine of course, but I did not. I was exhausted by the time to go home.
Samantha B 03/25/2019

Toilet wasnt working when we got there. Called maintenance. They fixed it and then it stopped working again. Not good

Toilet wasnt working when we got there. Called maintenance. They fixed it and then it stopped working again. Not good
Karla G 03/22/2019

My side of the bed was sloped and our room didn't get cleaned one morning, other than that, great stay as usual.

My side of the bed was sloped and our room didn't get cleaned one morning, other than that, great stay as usual.
Garett S 03/21/2019

Grandchildren enjoyed the water amenities. This was our 2nd stay in 2 weeks. Will be putting a review on trip advisor of both stays.

Grandchildren enjoyed the water amenities. This was our 2nd stay in 2 weeks. Will be putting a review on trip advisor of both stays.
Vickie H 03/21/2019

The staff were pleasant and helpful. But the room had a few maintenance problems. The toilet was really hard to flush. Had to end up taking the back off and flush it manually. The door stop was broken and laying in the floor, the ha... [read more]

The staff were pleasant and helpful. But the room had a few maintenance problems. The toilet was really hard to flush. Had to end up taking the back off and flush it manually. The door stop was broken and laying in the floor, the hair dryer fell off the wall when we used it and the phone didn't work. Other than that we had a great time.
Michelle N 03/20/2019

I had a great time and loved crownreef the only problem is the bed was so uncomfortable I woke up with back pains and headache each night we stayed there.

I had a great time and loved crownreef the only problem is the bed was so uncomfortable I woke up with back pains and headache each night we stayed there.
Brittany A 03/19/2019

It was a wonderful stay and experience

It was a wonderful stay and experience
Sierra E 03/18/2019

Great view of beach my kid enjoy water park and game room we will come back

Great view of beach my kid enjoy water park and game room we will come back
Yolanda M 03/16/2019

The view was great. Check In was miserable.

The view was great. Check In was miserable.
Danielle B 03/15/2019

We enjoyed our visit on 3/10 to 3/12 - will be back on 3/17 to 3/19 with our other grandchildren - I will be doing a full overall trip advisor review after that stay. The grandchildren took full advantage of the water park during o... [read more]

We enjoyed our visit on 3/10 to 3/12 - will be back on 3/17 to 3/19 with our other grandchildren - I will be doing a full overall trip advisor review after that stay. The grandchildren took full advantage of the water park during our stay, we were impressed with the resort overall, especially realizing it was a older property that has been updated.
Vickie H 03/13/2019

The check-in process took about 25 minutes. I pre-paid for aquarium passes and the lady at check in told me I didn't, but then couldn't explain why my bill was $25 higher than it should have been. We ended up having to get a manager... [read more]

The check-in process took about 25 minutes. I pre-paid for aquarium passes and the lady at check in told me I didn't, but then couldn't explain why my bill was $25 higher than it should have been. We ended up having to get a manager to come out to assist. Then I didn't get any key cards for the room and had to wait 10 minutes for someone to come let me into the room.
Amy B 03/11/2019

We've been coming here for 5 years and always had a great time. However, we noticed this time how much run down the facilities are. Construction everywhere, the bathroom door in our room L41 wasn't closing, the sheets on the bed wer... [read more]

We've been coming here for 5 years and always had a great time. However, we noticed this time how much run down the facilities are. Construction everywhere, the bathroom door in our room L41 wasn't closing, the sheets on the bed were not changed prior to our arrival as they had someone's hair everywhere. My kids were literally disgusted. Housekeeping was super nice to come and change for us but still.
Antonia P 03/06/2019

Check in was great. Indoor pool was pretty cloudy. Not sure how sanitary it was. Checked out the restaurant but thought it was too pricey. No happy hour. We ate off property. Bed was really uncomfortable. Could feel the springs... [read more]

Check in was great. Indoor pool was pretty cloudy. Not sure how sanitary it was. Checked out the restaurant but thought it was too pricey. No happy hour. We ate off property. Bed was really uncomfortable. Could feel the springs. Shower had great water pressure. Room was clean.
Angie H 02/26/2019

Check in was great. Indoor pool was pretty cloudy. Not sure how sanitary it was. Checked out the restaurant but thought it was too pricey. No happy hour. We ate off property. Bed was really uncomfortable. Could feel the springs... [read more]

Check in was great. Indoor pool was pretty cloudy. Not sure how sanitary it was. Checked out the restaurant but thought it was too pricey. No happy hour. We ate off property. Bed was really uncomfortable. Could feel the springs. Shower had great water pressure. Room was clean.
Angie H 02/26/2019

It was frustrating on arrival to park and then realize we had to go accross the street to check in, you need more signs. Also in the parking deck more signs for up or down and exits would be nice.

It was frustrating on arrival to park and then realize we had to go accross the street to check in, you need more signs. Also in the parking deck more signs for up or down and exits would be nice.
Kathy B 02/26/2019

We liked how everything was withn walking distance of the room. (arcade, water park, etc)

We liked how everything was withn walking distance of the room. (arcade, water park, etc)
Rcihard W 02/25/2019

Super bummed about the cleanliness of the rooms and the front office staffs attitude. The fact we found a used condom in our room and despite our asking to be upgraded or able to change rooms nothing was ever done about it was very ... [read more]

Super bummed about the cleanliness of the rooms and the front office staffs attitude. The fact we found a used condom in our room and despite our asking to be upgraded or able to change rooms nothing was ever done about it was very disappointing.
Becky R 02/21/2019

Noisy neighbors late a night and early morning, staff handled it 2nd night

Noisy neighbors late a night and early morning, staff handled it 2nd night
Gregory L 02/20/2019

Not too happy with how we were treated at check out over the phone with some complaints we had.....

Not too happy with how we were treated at check out over the phone with some complaints we had.....
Deane C 02/19/2019

Very nice and clean

Very nice and clean
Kenisha M 02/18/2019

We had a problem in our room and I was very impressed on the quick response of maintenance. Everything was nice and clean which was a plus. The beds were very comfortable.

We had a problem in our room and I was very impressed on the quick response of maintenance. Everything was nice and clean which was a plus. The beds were very comfortable.
Jerry / teresa F 02/18/2019

Our king size bed that we requested was hard as a rock could not even sleep in it. Slept in the double size Murphy bed because it was softer.phone never worked the entire visit. I had to use my cell phone to call front desk. It too... [read more]

Our king size bed that we requested was hard as a rock could not even sleep in it. Slept in the double size Murphy bed because it was softer.phone never worked the entire visit. I had to use my cell phone to call front desk. It took forever for us to get hot water for showers. Our breakfast at the restaurant was edible but not wonderful! We regretted paying for it every morning! It was our 35 th Anniversary trip and we were disappointed in our stay!
Susan E 02/17/2019

Great stay, clean rooms, nice people

Great stay, clean rooms, nice people
Deanna H 02/12/2019

My stay was wonderful , we had bung my granddaughter and two of her friends for her Birthday and they really enjoyed your water activities, and I had reserved the jacuzzi sweet and they thought that was so cool .. had a blast

My stay was wonderful , we had bung my granddaughter and two of her friends for her Birthday and they really enjoyed your water activities, and I had reserved the jacuzzi sweet and they thought that was so cool .. had a blast
Patricia L 02/11/2019

Great stay and friendly atmosphere I enjoyed myself.

Great stay and friendly atmosphere I enjoyed myself.
Nicole L 02/11/2019

Couldn't sleep that night due to the room right next to us blowing a blow horn all night.

Couldn't sleep that night due to the room right next to us blowing a blow horn all night.
Katiria T 02/04/2019

Everyone was very nice but we had several problems that it took quite a while for your staff to respond

Everyone was very nice but we had several problems that it took quite a while for your staff to respond
Sandra W 01/26/2019

Matia and Tina were amazing! They made our day perfect!

Matia and Tina were amazing! They made our day perfect!
Lauren M 01/26/2019

While the staff was friendly and the place was clean, the pool area was miserable. There were huge gaps in the plastic covering which allowed the cold air in and getting in and out of the pool area was miserable Friday evening. Th... [read more]

While the staff was friendly and the place was clean, the pool area was miserable. There were huge gaps in the plastic covering which allowed the cold air in and getting in and out of the pool area was miserable Friday evening. The hot tub was not hot. In fact the pool was warmer than the hot tub! We had planned to stay all day Monday but it was just to cold at the pool to enjoy it. We left early.
Ken O 01/22/2019

Always enjoy my stay here. I feel comfortable and safe. The kids have such a great time

Always enjoy my stay here. I feel comfortable and safe. The kids have such a great time
Sharon L 01/21/2019

I checked the rooms on line prior to reservation. But when we saw the room. It was not the same as the one on the pictures. Room is outdated

I checked the rooms on line prior to reservation. But when we saw the room. It was not the same as the one on the pictures. Room is outdated
Chelin A 01/21/2019

Indoor pool was not kept up well! We've worked with pools and know how difficult it is to keep them clean, chlorinated and the ph kept correct! It needs to be monitored more than once daily! Portapotties were disgusting!!!!!!

Indoor pool was not kept up well! We've worked with pools and know how difficult it is to keep them clean, chlorinated and the ph kept correct! It needs to be monitored more than once daily! Portapotties were disgusting!!!!!!
Emily/charles. B 01/07/2019

Rooms, elevators, stair wells and halls are old and dingy looking and often smell of mold

Rooms, elevators, stair wells and halls are old and dingy looking and often smell of mold
Radine H 01/03/2019

everything was great

everything was great
Roger G 01/02/2019

Unexpected expense Pay for parking . that's not right

Unexpected expense Pay for parking . that's not right
Curtis M 01/01/2019

It was absolutely the BEST

It was absolutely the BEST
Kathryn F 06/06/2017

The staff was very friendly and helpful

The staff was very friendly and helpful
Debra C 06/04/2017

Excellent room and wonderful

Excellent room and wonderful
Martha C 05/27/2017

It was a great resort we really enjoyed our stay everybody was pleasant and kind the place was clean the food in the restaurant was delicious the pools and lazy river stuff was kind everything was clean again thanks for everything... [read more]

It was a great resort we really enjoyed our stay everybody was pleasant and kind the place was clean the food in the restaurant was delicious the pools and lazy river stuff was kind everything was clean again thanks for everything we really enjoyed our stay
William E 05/24/2017

This was our first stay. The staff was very nice and extremely helpful. Any issue that did arise was handled very quickly and to our advantage. We would love to return to Crown Reef. The upgrades are awesome. Our room was like new a... [read more]

This was our first stay. The staff was very nice and extremely helpful. Any issue that did arise was handled very quickly and to our advantage. We would love to return to Crown Reef. The upgrades are awesome. Our room was like new and very clean.
Rubenia F 05/22/2017

We love staying at crown Reef this is our 4th yr in a row we will not stay anywhere else

We love staying at crown Reef this is our 4th yr in a row we will not stay anywhere else
Jennifer G 05/20/2017

We loved it! There were a couple of issues with our door lock, but nothing that wasn't taken care of. Staff was great everywhere we went. Food was great. The water park was so much fun. Over all we loved it, and hope to return soon

We loved it! There were a couple of issues with our door lock, but nothing that wasn't taken care of. Staff was great everywhere we went. Food was great. The water park was so much fun. Over all we loved it, and hope to return soon
Jennifer//eric C 05/16/2017

Very nice hotel. Easy access. Very clean. Checkin online easyThe kids enjoy lazy pool and the tub slide. Close to grocery and other activity

Very nice hotel. Easy access. Very clean. Checkin online easyThe kids enjoy lazy pool and the tub slide. Close to grocery and other activity
Lan T 05/15/2017

Amazing and friendly staff! The resort as a whole was so clean. I saw the staff constantly cleaning to make sure there was not even a cigarette butt on the property. The pool party every day was awesome. Great view of the beach ... [read more]

Amazing and friendly staff! The resort as a whole was so clean. I saw the staff constantly cleaning to make sure there was not even a cigarette butt on the property. The pool party every day was awesome. Great view of the beach as well! We stayed an extra 2 nights! Will definitely return!!
Crystal S 05/13/2017

Enjoyed everything will try to come back

Enjoyed everything will try to come back
Keyna J 05/09/2017

I really enjoyed it..Customer service was excellent and helpful.

I really enjoyed it..Customer service was excellent and helpful.
Terrance C 05/08/2017

Awesome, great view of Beach, room was not quite as big as I had hoped but was immaculate...

Awesome, great view of Beach, room was not quite as big as I had hoped but was immaculate...
William C 05/08/2017

From checkin, everyone was courteous and informative. I was very happy with the service.

From checkin, everyone was courteous and informative. I was very happy with the service.
Doug/ richard/susan P 05/02/2017

We had a wonderful time we will definitely be back!

We had a wonderful time we will definitely be back!
Corrina F 05/01/2017

Kitchen was a little bit small. Other than that our stay was wonderful.

Kitchen was a little bit small. Other than that our stay was wonderful.
Catherine/james S 05/01/2017

Awesome! We will be back next year!

Awesome! We will be back next year!
Daniel W 04/29/2017

very enjoyable visit

very enjoyable visit
Margaret C 04/27/2017

From now on this hotel will be the place we will stay. I have stayed at all the hotels in myrtle beach and this is the 3rd time staying and is still the best.

From now on this hotel will be the place we will stay. I have stayed at all the hotels in myrtle beach and this is the 3rd time staying and is still the best.
Robin F 04/26/2017

This was our second visit to Crown Reef, and it was great!

This was our second visit to Crown Reef, and it was great!
Ahmed R 04/24/2017

I loved the place & Service!!

I loved the place & Service!!
Daylin R 04/24/2017

Excellent room and phenomenal customer service

Excellent room and phenomenal customer service
Rachel T 04/24/2017

Kids had a great time! Easy access to everything!

Kids had a great time! Easy access to everything!
Aaron P 04/24/2017

We enjoyed our stay. The staff was wonderful, the rooms were comfortable. We would have appreciated more blankets in the room and the walls were a little thin - we could very easily hear what was going on in the rooms beside us. The... [read more]

We enjoyed our stay. The staff was wonderful, the rooms were comfortable. We would have appreciated more blankets in the room and the walls were a little thin - we could very easily hear what was going on in the rooms beside us. The DJ at the pool was fantastic and really added to the fun.
Elizabeth K 04/23/2017

Overall kids liked closeness of pools

Overall kids liked closeness of pools
Kevin S 04/23/2017

Great staff, location was perfect, resort was amazing

Great staff, location was perfect, resort was amazing
Maryann P 04/22/2017

Great hotel and water park. Staff interactions were sparse but pleasant. A good stay, will likely return.

Great hotel and water park. Staff interactions were sparse but pleasant. A good stay, will likely return.
Chris P 04/21/2017

Everything and everyone was great

Everything and everyone was great
Wanda C 04/19/2017

Thr staff was great and all of the amenities were amazing. Rooms were very dorm like with the tile floors and plain walls. Could be made a bit more home like.

Thr staff was great and all of the amenities were amazing. Rooms were very dorm like with the tile floors and plain walls. Could be made a bit more home like.
Leah F 04/19/2017

Really enjoyed my stay here everyone was nice and friendly

Really enjoyed my stay here everyone was nice and friendly
Charnda W 04/18/2017

Loved it, great location!

Loved it, great location!
Susan N 04/18/2017

Overall we enjoyed our stay this week. Eddie & Marcus in the dining room in the morning were awesome and there service was outstanding. They also helped with some ideas about the area sites to visit

Overall we enjoyed our stay this week. Eddie & Marcus in the dining room in the morning were awesome and there service was outstanding. They also helped with some ideas about the area sites to visit
Stephen L 04/15/2017

We had a great time! It was our first trip to Myrtle Beach and I was well pleased with choosing your resort. The entire experience was great...staff, amenities, room, location, everything. We will definitley return.

We had a great time! It was our first trip to Myrtle Beach and I was well pleased with choosing your resort. The entire experience was great...staff, amenities, room, location, everything. We will definitley return.
Kelly C 04/10/2017

Great

Great
Anita K 04/10/2017

We had a great time during spring break.

We had a great time during spring break.
Rod M 04/09/2017

From the room to the beach. it was just a pleasure. Everyone was so nice, and we were able to relax and truly enjoy our time

From the room to the beach. it was just a pleasure. Everyone was so nice, and we were able to relax and truly enjoy our time
James L 04/07/2017

The Staff was very friendly and very helpful, a Great stay

The Staff was very friendly and very helpful, a Great stay
William H 04/06/2017

The elevators was the only problem they couldve been better

The elevators was the only problem they couldve been better
Amelia/travis B 04/03/2017

The staff is very friendly and accommodating and helpful we had a wonderful day !

The staff is very friendly and accommodating and helpful we had a wonderful day !
Richard / susan B 04/02/2017

I must say I really appreciate and applaud the excellent customer service Xavier in Guest services provided. He was detail oriented and courteous!!!

I must say I really appreciate and applaud the excellent customer service Xavier in Guest services provided. He was detail oriented and courteous!!!
Deontrey W 03/31/2017

Need more luggage carts. I only saw 2 my entire stay

Need more luggage carts. I only saw 2 my entire stay
Karen M 03/27/2017

We were on the first floor near the parking lot and the trash chute so the sound carried from the hall. Otherwise during the week we were there everything was great.

We were on the first floor near the parking lot and the trash chute so the sound carried from the hall. Otherwise during the week we were there everything was great.
Teresa S 03/26/2017

We were on the first floor near the parking lot and the trash chute so the sound carried from the hall. Otherwise during the week we were there everything was great.

We were on the first floor near the parking lot and the trash chute so the sound carried from the hall. Otherwise during the week we were there everything was great.
Teresa S 03/26/2017

Great handicap accessible room

Great handicap accessible room
Kathy S 03/21/2017

Enjoyed. Will definitely come back to crown reef. Friendly and clean.

Enjoyed. Will definitely come back to crown reef. Friendly and clean.
Lee B 03/20/2017

Every year the participants of the annual Run to the Sun bring their classic cars down to Myrtle Beach. In the past, Crown Reef has been so kind to offer those Classic Cruisers a devoted parking area. Barricades and signs informed... [read more]

Every year the participants of the annual Run to the Sun bring their classic cars down to Myrtle Beach. In the past, Crown Reef has been so kind to offer those Classic Cruisers a devoted parking area. Barricades and signs informed other guests that the parking area was restricted and reserved for our cars. There were also buckets of old towels/rags out for the car owners to use for cleaning their cars. And some years the resort even provided extra security around the classic cars. Please consider this for next years event. We are already looking forward to 2018. Thank you.
Jim/fran C 03/20/2017

Nice rooms, very spacious, real room to move around, dining table and chairs, couch, beautiful view, liked being further down the blvd, yet not to far to participate in all the activities the boardwalk offers. Great restaurant in... [read more]

Nice rooms, very spacious, real room to move around, dining table and chairs, couch, beautiful view, liked being further down the blvd, yet not to far to participate in all the activities the boardwalk offers. Great restaurant inside, family or adult atmosphere. Waitresses great attitudes, bar tender great with family and adult time outings. Nice game room, pool areas, heated pools, kitchens have silverware, plates, bowls, coffee mugs, glasses, mixing bowls, pans, kitchen towels, small dish soap. Full size stove and refrigerator newer versions
Cindy A 03/20/2017

We had no problems of any kind.Everyone of the staff we met were very courteous.

We had no problems of any kind.Everyone of the staff we met were very courteous.
Russell F 03/13/2017

Great everyone was extremely helpful !

Great everyone was extremely helpful !
Paulette S 03/08/2017

Everyone was very nice.

Everyone was very nice.
Mary f. B 03/06/2017

It was a great experience!

It was a great experience!
Erin D 03/03/2017

Clean, nice view, relaxing

Clean, nice view, relaxing
Kevin B 02/28/2017

Helpful and friendly staff!

Helpful and friendly staff!
Amy P 02/27/2017

Totally satisfied...as in each of our previous visits over the past 8 years!

Totally satisfied...as in each of our previous visits over the past 8 years!
Steven J 02/21/2017

Outstanding place to stay Rates are in line and a good value People are friendly and professional

Outstanding place to stay Rates are in line and a good value People are friendly and professional
Thomas V 02/20/2017

I had the most fantastic time while here. definitely coming back again. well rested, worn out from granddaughters, but absolutely the best stay ive ever had. thank you

I had the most fantastic time while here. definitely coming back again. well rested, worn out from granddaughters, but absolutely the best stay ive ever had. thank you
Karen B 02/15/2017

Enjoyed. Staff was great

Enjoyed. Staff was great
Ken C 02/12/2017

The staff was very delightful. It was a pleasant experience for me and my wife to stay at the Crown Reef.

The staff was very delightful. It was a pleasant experience for me and my wife to stay at the Crown Reef.
Roger M 02/06/2017
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