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Frequently Asked Questions

  • What time are your pools open?

    Mid-fall through mid-spring: Our Waterpark will be enclosed and will be open Monday – Thursday 12 p.m. - 8 p.m. and Friday - Sunday 9 a.m. - 9 p.m.

    Mid-spring through mid-fall: Our Waterpark will be open everyday 9 a.m. - 9 p.m.

    Our additional pools & hot tubs are always open 9 a.m. - 11 p.m.

    Hours and dates are subject to change; waterpark hours and enclosure is based on weather.

  • What months of the year are your pools open?
    Our waterpark is open year-round and is enclosed during the cooler months. All of our indoor water amenities and outdoor water amenities also stay open throughout the year.
  • Are the pools heated?
    All of our pools, including our indoor pool facility and year-round waterpark, which is seasonally enclosed, are heated throughout the year.
  • Is there breakfast at Crown Reef?
    We offer breakfast year round, and the buffet is based on occupancy at our Town Center. If there is no buffet we offer menu order and express breakfast. Breakfast is not included but can be added to your reservation for an extra charge.
  • Can I rent a beach chair or umbrella from the resort?
    These can be rented out seasonally from the lifeguard company that operates in front of Crown Reef Resort.
  • Do you provide towels for the pool?
    Yes, we do.
  • Are there lifeguards at the pools?
    We do not have lifeguards at our pool area.
  • Do you have hot tubs on the grounds?
    Yes, all hot tubs are located on the Ground Level.
  • Where can I find specials and deals?
    Visit our special offers page to see our current deals!
  • What is the Crown Reef Vacation Interruption Protection (VIP) Plan?
    Add Crown Reef's Vacation Interruption Protection (VIP) Plan to your main-building reservation in order to protect your vacation investment for only $30 +tax. The VIP Plan can be purchased at the time of booking or within 24 hours of booking, and will offer you the following great benefits to give you complete peace of mind before and during your hard earned vacation:
    • Cancel any time before 4 PM on your check in day and your deposit will be refunded in full
    • Make changes to your reservation as you need  
    • In the unfortunate event that you stay is cut short, you will receive a refund for the remaining portion of your stay*
    By declining the VIP Plan, you understand that the following will apply to your reservation:
    • The reservation deposit is non-refundable
    • Any changes made to the reservation will incur a $20 change fee
    • No refund for early departures
    *If a guest must depart early from a package with a minimum length-of-stay requirement, their package will be re-calculated based on the current best available rate and the new actual length of stay and any difference will be refunded. Early departures require checkout by 11:00 AM to avoid the current night’s charge. *VIP Plan is not available for beach house rentals.
  • Will there be a deposit due when I arrive?
    If you have booked accommodations in the main building and if you arrive with a $0 balance or pay any portion of your stay in cash you will be required to pay a $100 refundable security deposit. Please contact us for Beach House policies.
  • What forms of payment do you take?
    We take Visa, MasterCard, Discover, American Express, cash and travelers checks at time of check in.
  • I’m thinking about wait to book until it gets closer to my travel dates; can this save me money?
    Most of the time, the opposite will happen. As stay dates approach and demand increase, rates often go up, not down. It’s best to book early!
  • Can I add another night to my reservation?
    We can check and see if an additional night is available. Please call us with your request.
  • I’m trying to search for dates on your booking calendar but I’m not getting any results.
    Chances are, the dates you are searching are either all booked or have a minimum night stay. Please give us a call and we can determine what the cause is and assist you with your reservation. If you cannot stay the minimum nights required or if we are full, please visit Vacation Myrtle Beach, to find other great resorts that may be able to accommodate your travel dates.
  • Can I choose which floor my room will be on?
    We do take requests for floors and towers, however we cannot guarantee them. Please call us to put in your request.
  • When can I see prices for next year?
    These rates will be posted near the end of this year.
  • How much money do I owe when I make my reservation?
    When you make your reservation for the main building, whether it be online or on the phone, you will only need to pay for your first night of your stay, including taxes and fees as well as the VIP Plan if you choose to purchase it. The rest is due when you arrive. However, if you are booking one of the beach homes, different policies apply. Please contact us for more information.

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