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Resort Information For Our Guests

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Resort Safety & Cleaning Procedures

Accommodations Safety & Cleaning Procedures
Check-In & Out Information
Housekeeping Services


Pools & Water Features:

Our pools and waterpark are open!

  • Pool Hours: 9 a.m. to 11 p.m.
  • Current Waterpark Hours: Daily 9 a.m. to 9 p.m.

Our pools and water features are typically open and heated year-round. Our waterpark and indoor pool are enclosed seasonally. Our waterpark enclosure is up approximately early November through early spring. 

Waterpark hours vary throughout the year. Subject to change.

Our resort also features the following amenities:


  • Loco Gecko Beach Shak
    • Current Hours: Sundays – Thursdays 11 a.m. to 10 p.m. | Fridays – Saturdays 11 a.m. to 11 p.m.
    • Available: Indoor dining, limited outdoor dining, and to-go orders.
    • Location: Tower 1, Lobby Level.
    • View our Loco Gecko food menu here.
  • Breakfast
    • Current Hours: 7 a.m. to 11 a.m. Daily
    • Location: Tower 1, Lobby Level at the Grab n’ Go
  • Swirls Ice Cream Shop
    • Current Hours: 11 a.m. to 10 p.m. Daily
    • Location: Tower 1, Lobby Level.
  • Seasonal Pool Bar & Grill – Open Seasonally
    • Current Hours: 11 a.m. to 4 p.m. Daily, weather-permitting. 
    • Available: Drinks and light food options.
    • Location: Tower 2 Pool Deck by the lazy river.

*Outlets, hours, and menus are subject to change without notice. We appreciate your understanding.

Resort Safety & Cleaning Procedures

  • Public spaces will be cleaned frequently.
  • Frequent cleaning of high touchpoints.
  • We will frequently empty trash and disinfect in all public spaces as needed
  • The following precautions will be taken in regards to dining service:
    • All hard surface tables will be disinfected between guests.
    • A hand sanitizer station for guests will be provided as well as for staff.
    • All other SC DHEC food and beverage regulations will be followed to the letter of the law.

Accommodations Safety & Cleaning Procedures

The following safety and cleaning measures are being taken:

  • All cleaning equipment will be cleaned and disinfected daily.
  • Housekeepers will wear gloves at all times while cleaning and will discard gloves upon completion of cleaning each unit.
  • All high-touch points will be cleaned thoroughly between guest stays.
  • Strict laundry protocols will be followed when our staff is handling linens and towels including measures to prevent cross-contamination between clean and dirty linens during the collection and cleaning process.
  • Sofa bed linens (for applicable room types) will be bagged before they are put into a room.

Check-In & Out Information

Only one guest (whose name is on the reservation) should enter the lobby for check-in and check-out.

  • We will have a container for guests to drop off keys at check-out that will be sanitized prior to the next use.
  • At check-out please call the front desk by dialing “0” on your room phone and leave your keys in your room to complete your check-out.

Housekeeping Services

  • All rooms will be made up with fresh, clean linens and towels prior to every guest check-in.
  • Exchange of towels and removal of trash is provided daily during your stay (unless do not disturb sign is present).
  • Linens are only changed upon request.
  • If you need additional supplies please contact housekeeping for delivery of items.

*Penthouse varies.

Please click here to read our resort rules and regulations.


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